Customer retention for Shopify, handled automatically.
Acquiring a customer is the expensive part. Reorbit makes sure they come back: it segments your buyers by recency and value on its own, then sends the winback, replenishment and VIP offers that pull them into a second and third order.
- Automatic cohortsNew, repeat, VIP and lapsed buyers are detected without a segment builder.
- Replenishment timingConsumables get a reminder right before they run out.
- VIP treatmentYour top spenders get different copy and better offers automatically.
- Retention reportingRepeat rate and revenue per cohort, tracked per campaign.
Set up in minutes. Runs forever.
Frequently asked questions
What is the best customer retention app for Shopify?
Reorbit is built specifically for retention: it tracks how long each customer has been quiet, groups them into cohorts automatically, and sends AI-written winback and replenishment emails with the right offer — no segment builder required.
How do I keep Shopify customers coming back?
Three moments decide retention: the welcome email after signup, the post-purchase upsell in the first 30 minutes after an order, and the winback when a buyer goes quiet. Reorbit runs all three automatically and reports the revenue each one produced.
What is a good repeat purchase rate for a Shopify store?
Most stores sit between 20% and 30% repeat customers. Stores running automated post-purchase and winback lifecycle emails typically lift that by several points because a large share of one-time buyers simply never hear from the brand again.
Do I need a CRM for Shopify retention?
You need customer history and the ability to act on it. Reorbit reads your Shopify order history directly, so it knows who bought what and when, and acts on that without you maintaining a separate CRM.